Insights & updates from our experts
It is now possible to select multiple customer representatives per service level agreement. This is in essence a preparatory change for an enhancement (to be released at a later date) that will allow selected end users to view all requests that are related to an SLA.


How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.







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