It is now possible to select multiple customer representatives per service level agreement. This is in essence a preparatory change for an enhancement (to be released at a later date) that will allow selected end users to view all requests that are related to an SLA.
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Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
7 Min Read
June 13, 2025
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