Insights & updates from our experts
A few more reports have been added for the support of the Project Management process. The new reports are:
- Open Projects by Customer
- Open Projects by Manager
- Open Projects by Program
- Completed Projects by Customer
- Completed Projects by Manager
- Completed Projects by Program

These new reports can be found in the ‘Reports’ section of the Settings console.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.








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