This year’s customer advisory board meeting was held at a fort in Cascais, Portugal. The program was redesigned to allow more time for in-depth functional discussions. These discussions were mixed with short presentations from Xurrent’s developers.
The customers shared how they use certain features internally. They explained why some of their proposed enhancements are more important to them than others. Some site seeing, live music and amazing culinary experiences provided welcome diversions between the sessions.
At the end of the nearly 3-day CAB, the customers decided that the main themes for 2018 should be more reporting, more project & portfolio management, more resource planning, more CMDB, more knowledge management, and more mobile. So that is the focus for 2018.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.