This year’s customer advisory board meeting was held at a fort in Cascais, Portugal. The program was redesigned to allow more time for in-depth functional discussions. These discussions were mixed with short presentations from Xurrent’s developers.
The customers shared how they use certain features internally. They explained why some of their proposed enhancements are more important to them than others. Some site seeing, live music and amazing culinary experiences provided welcome diversions between the sessions.
At the end of the nearly 3-day CAB, the customers decided that the main themes for 2018 should be more reporting, more project & portfolio management, more resource planning, more CMDB, more knowledge management, and more mobile. So that is the focus for 2018.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.