Insights & updates from our experts
This year’s customer advisory board meeting was held at a fort in Cascais, Portugal. The program was redesigned to allow more time for in-depth functional discussions. These discussions were mixed with short presentations from Xurrent’s developers.

The customers shared how they use certain features internally. They explained why some of their proposed enhancements are more important to them than others. Some site seeing, live music and amazing culinary experiences provided welcome diversions between the sessions.

At the end of the nearly 3-day CAB, the customers decided that the main themes for 2018 should be more reporting, more project & portfolio management, more resource planning, more CMDB, more knowledge management, and more mobile. So that is the focus for 2018.


How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.





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