Insights & updates from our experts
You may have noticed that Xurrent now shows the initials of a person when a picture of this person is not yet available. This is a little more informative than Xurrent’s default person icon, especially when you are reviewing the notes of a request:

The picture or initials are also displayed on the right side of the toolbar. This is where the Sign Out icon used to be. When you click on your picture or initials in the toolbar, you will see the following menu options:

The ‘My Profile’ option allows you to update your personal settings, preferences and password (the section for setting a new password is hidden when single sign-on has been activated).
The ‘Help & Support’ option and the ‘Sign Out’ option are self-explanatory.
The advantage of moving the ‘Sign Out’ option to this menu is that people will not accidentally log off from Xurrent when they had a long day and missed when trying to click on the ‘Time Spent Today’ indicator.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.








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