Insights & updates from our experts
Many specialists have already noticed that the list of available filters has become rather long for some views and reports. The request views and reports, for example, already offer well over 30 filters. To make it easier to find the desired filter, the Search box is now available at the top of the list of filters in the Add Filter dialog window.

By default the cursor is already blinking in the Search box after the filter icon that is visible above a view is pressed, or when the Add Filter… option is pressed in a report. Typing a few characters in the Search box instantly reduces the list of filters to the ones that match the characters that were entered.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.







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