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Another filter option has been added to the request reports that can be found in the ‘Reports’ section of the ‘Analytics’ console. It is the ‘Source’ option.
This new filter makes it possible to restrict the data in these reports so that they include, for example, only the requests that were submitted using Xurrent Self Service, sent in by email, or generated by a specific monitoring tool.
How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.
8 Mins
May 30, 2026
Service Management
Enterprise
Integrations
Reporting and Analytics
Incident Management