Another filter option has been added to the request reports that can be found in the ‘Reports’ section of the ‘Analytics’ console. It is the ‘Source’ option.
This new filter makes it possible to restrict the data in these reports so that they include, for example, only the requests that were submitted using Xurrent Self Service, sent in by email, or generated by a specific monitoring tool.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.