Insights & updates from our experts
A minor, but useful, enhancement has been made available for change managers. When you open a change in View mode, you will notice that the graphical workflow representation no longer shows the start of the implementation plan when the implementation has already progressed beyond this point. Instead, Xurrent now detects how far the implementation has already progressed and immediately takes you to that point.

So, when you open a change, the workflow automatically scrolls horizontally to the first active task. That is, after all, where the action is.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.







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