A minor, but useful, enhancement has been made available for change managers. When you open a change in View mode, you will notice that the graphical workflow representation no longer shows the start of the implementation plan when the implementation has already progressed beyond this point. Instead, Xurrent now detects how far the implementation has already progressed and immediately takes you to that point.
So, when you open a change, the workflow automatically scrolls horizontally to the first active task. That is, after all, where the action is.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
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