en
Signup
Get Started
Get Started
right-arrow Created with Sketch.
Integrations

ITxM Platform

Unified IT operations and service management

Explore Platform
right-arrow Created with Sketch.

AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

Explore Sera AI
right-arrow Created with Sketch.
FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
See all
right-arrow Created with Sketch.
INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

Blog

Automation Rules Duplicated with Templates

May 1, 2020
Carlyn Manly
1 Min Read
Request Fulfilment
Usability
Gray upward-pointing arrow icon.
Click To Explore

Table of contents

Downward-pointing chevron dropdown arrow icon in black.

The ability to duplicate templates has been available for a few years already.  It is widely used to speed up the creation of new templates.  After the introduction of automation rules for changes and projects, the duplication functionality was extended to also duplicate the related automation rules when a change (task) template or project (task) template is duplicated.

Now the duplication functionality has been extended further to ensure that, when a request template is duplicated, a copy of the automation rules that are linked to it get added to the new request template.

Request template with automation rule getting duplicated

Related Articles

See More
Long horizontal right-pointing arrow icon in black.
See More
right-arrow Created with Sketch.
Incident Management

The On-Call Problem Nobody Talks About

It's not your tooling. It's not your engineers. It's the ten seconds before anyone picks up.

4 Mins
April 8, 2026
Incident Management
Incident Management

Your Incident Is in GitHub. Your Response Shouldn't Be.

How engineering teams use Xurrent IMR's GitHub integration to close incidents before they become postmortems.

4 Mins
April 8, 2026
Incident Management
News

A Letter From Our CEO: Our Path Forward

When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.

3 Min Read
March 9, 2026
News