For specialists it has become possible to add the first time entry to a request, problem or task without having to place it in Edit mode. To make this possible, the ‘Time Entries’ section is now presented in View mode, even when there are no time entries to be displayed. In such cases, the ‘Add Time Entry…’ option can be pressed without first opening the ‘Time Entries’ section.
If one or more time entries are already related to the assignment, the ‘Time Entries’ section is collapsed by default in View mode, just like was in the past. In such cases this section can be expanded to make the ‘Add Time Entry…’ option accessible.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.