Two new reports have been added to the ‘Reports’ section of the Analytics console. The ‘Actual Versus Planned for Open Requests’ report compares the time spent on the requests to the planned effort of open requests. The ‘Actual Versus Planned for Completed Requests’ report does the same for already completed requests.
Both reports do not take time spent on related workflows and problems into account. For this, two other reports already exist: ‘Actual Versus Planned for Completed Workflows and Related Requests and Problems’ and ‘Actual Versus Planned for Open Workflows and Related Requests and Problems’.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.