A helpful feature has been added that gives service desk analysts and specialists another way to quickly find a specific configuration item (CI).
For example, when an end user calls to report that the network printer PRT00127 is out of toner, this CI can now be found by entering only the number at the end of the CI’s label. The leading zeros should be ignored, so in this example the number that should be entered is ‘127’. The result is a list of CIs which labels end with ‘127’.
The same trick can be used when filtering a configuration items view.
And it can also be used to find CIs using Xurrent’s Search functionality.
Note that it is also still possible to use the name, label, site and location to quickly relate a CI to a request, task, service instance, etc.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.