Palo Alto, California, January 04, 2018 – ITRP has changed its name to Xurrent. The evolution of the service management industry beyond IT was the prime driver behind this name change.
More and more organizations now provide their employees with a single self-service portal that allows them to quickly get support from any department. The new name was chosen to emphasize the fact that this portal dynamically adjusts itself to provide each employee a personalized experience.
The press release provides a little more background about why it was time to change the name.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.