Available Tools and Capabilities

The Xurrent MCP server exposes 16 tools across the major Xurrent surfaces. Tool availability depends on your PAT's scopes.

Inbox and assignments

• list_inbox: Returns a prioritized list of assignments that require your direct action. May include requests, problems, tasks, project tasks, and approval tasks.
• search_inbox: Searches your inbox for service requests, tasks, and problem records.
• filter_inbox_records: Filters inbox items by record type, status, impact, service, or team.

Requests

• list_active_requests: Lists all active (open) requests that were requested by or for you.
• summarize_request: Summarizes a request's status, recent updates, and next steps.
• prepare_request: Creates a basic request you can submit when no suitable template is available.
• search_request_template: Finds predefined request templates, such as access requests or hardware provisioning.
• start_request_from_template: Starts a new service request based on an existing request template.

Knowledge

• search_knowledge_articles: Search for knowledge articles, FAQs, or documentation that can help answer questions.
• filter_knowledge_articles: Filters knowledge articles by service or after a last-updated date.
• summarize_knowledge_article: Summarizes a knowledge article's key steps and applicable services.

Problems and tasks

• summarize_problem: Summarizes a problem's status, recent updates, and next steps.
• summarize_task: Summarizes a task's status, recent updates, and next steps.
• summarize_project_task: Summarizes a project task's status, recent updates, and next steps.

Boards and services

• list_agile_board_items: Lists items on a given agile board. Items can be requests, problems, tasks, or project tasks.
• service_availability: Checks the status and availability of services you have access to.

Example prompts

• "Show me everything in my inbox that's high impact."
• "Summarize request 1234 and tell me what's blocking it."
• "Find knowledge articles about VPN setup and summarize the top one."
• "Start a new request from the laptop replacement template."
• "What's on the engineering agile board this sprint?"
• "Is the email service available right now?"
• "Search my inbox for anything related to onboarding."

Tool naming conventions

All Xurrent MCP tools follow a consistent naming pattern: verb_noun (e.g. list_inbox, summarize_request, search_knowledge_articles). Verbs map to action types: list, search, filter, summarize, prepare, start. This makes it predictable for both humans and AI clients to discover what's available.

Read-only by default

All 16 tools currently exposed are read-oriented or create-oriented. The MCP server does not expose tools for destructive operations (deleting requests, modifying user records, changing system configuration). The most write-capable tools are prepare_request and start_request_from_template, which create new requests on your behalf.

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