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ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

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A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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Blog

Configurable Note Behavior for Tasks

October 5, 2022
Patrick Bakker
1 Min Read
Workflow Management
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The functionality that was added for the enhancement ‘Add a Note to an Approval Task’ also works for ‘Risk and Impact’ and ‘Implementation’ tasks and project tasks of the category ‘Activity’. Instead of three options (not including the option), there are only two: ‘Optional on Completion’ and ‘Required on Completion’.

Implementation task template

This means that it is now possible to make a note required when the status of such a task is set to ‘Completed’.

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