The functionality that was added for the enhancement ‘Add a Note to an Approval Task’ also works for ‘Risk and Impact’ and ‘Implementation’ tasks and project tasks of the category ‘Activity’. Instead of three options (not including the option), there are only two: ‘Optional on Completion’ and ‘Required on Completion’.

This means that it is now possible to make a note required when the status of such a task is set to ‘Completed’.

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