Blog

Break down organizational silos and transform your enterprise with ESM. Learn how unified service management creates synergy, efficiency, and better employee experiences.

Learn how ESM applies ITSM's automated workflows and unified ticketing beyond IT to transform HR, Finance, and Facilities for consistent enterprise-wide service delivery.

Learn how ESM shifts from IT-centric bottlenecks to collaborative service management, creating shared accountability and breaking down departmental silos.

Learn why organizations are moving from siloed IT service management to integrated enterprise-wide platforms that boost productivity and employee satisfaction.

Discover how connecting ITSM, incident response, and proactive communication transforms chaotic major incidents into coordinated responses that reduce resolution time by 30%.

Learn how intelligent automation transforms IT service management beyond basic rule-based workflows to adaptive, learning systems.

Discover what Enterprise Service Management is and how it can enhance efficiency and collaboration in your organization. Read more to learn its benefits.

Explore how AI-enhanced workflow automation magnifies business efficiency, from basic triggers to autonomous systems. Learn implementation best practices and real-world benefits.

Transform incident management from reactive firefighting to a continuous improvement cycle with Zenduty and Xurrent's Virtuous Cycle approach—reducing disruptions and building IT resilience.

Exploring Generative AI's role in Xurrent's ITSM platform, including AI-powered virtual agents, request summaries, and automation builders that boost productivity across 90% of customers.

Discover the 10 critical areas where service management is evolving from 'good to great,' including AI automation, security, and user experience. Learn how Xurrent's modern platform transforms ITSM with concrete examples of innovation.

Incorporating AI and automation have reshaped how MSPs address repetitive tasks, reduce MTTR, and enhance customer satisfaction. Read more.

Xurrent has acquired Zenduty to lead the future of IT Operations Management. Read the blog post to find out more.

Discover how ITxM unifies ITSM, ITOM, and ITIM to break the incident management doom loop. Learn how modern IT teams are evolving to serve digital enterprises and prevent costly downtime through unified service management.

Discover how Xurrent's secure AI-powered platform drives productivity across ITSM, ESM, and ITOM. Learn about key features including auto-classification, translations, and knowledge article creation.