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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

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turn routine into remarkable

Blog

Insights and Updates: Navigating the Future of Service Management

Risk Management

Insights and Updates: Navigating the Future of Service Management

October 27, 2025

Delivering Excellent Service with the Right SLAs

Discover the difference between SLAs, SLOs, SLIs and how they relate to IT Service Management

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Service Level Agreements
Service Management
Risk Management
August 15, 2025

Why Silos Hurt Incident Management Response

Learn how fragmented incident response tools create costly delays and discover the three core components of unified incident management that transform chaos into coordination.

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Incident Management
Service Management
Risk Management
Operations Management
May 20, 2025

Encryption Essentials: Xurrent Data Control

Explore how BYOK encryption provides superior data security compared to standard Platform Managed Keys, giving organizations complete control over their sensitive information in the cloud.

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Security And Privacy
Service Management
Risk Management
SIAM
Enterprise
March 24, 2025

Xurrent’s C5 attestation strengthens data protection

Learn why C5 attestation matters for ITSM customers and how Xurrent's compliance enhances data protection, security controls, and regulatory alignment for organizations operating under EU data protection laws.

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Incident Management
Security And Privacy
Risk Management
Cloud Computing
Enterprise
July 8, 2022

Interview: Audits and the Benefits of Xurrent

We interviewed Thomas Fruhstuck, CISO at Xurrent, about the benefits of Xurrent when conducting an audit.

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Reporting and Analytics
Risk Management