Insights & updates from our experts

Directory administrators will be happy to know that the ‘Sites’ option is now available in the Records console. This replaces the ‘Sites’ section of the Settings console.
It is just easier when these three record types (i.e. the Organizations, People and Sites), which a directory administrator can maintain for all the support domain accounts, are accessible in the Records console.
Account administrators, auditors and specialists of standard accounts and support domain accounts will now also find the ‘Sites’ option at the bottom of the list when they press the Records console icon in the toolbar.
Moving the sites to the Records console makes them a little easier to get to for everyone.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.





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