When a workflow has started from a request, specialists should work on the workflow and not on the request. To encourage this, two adjustments have been made. For a person who is assigned to a request with status Workflow Pending, the toolbar actions which can change the status are now grayed out.
Also, when the status of a request with status Workflow Pending is modified to anything else than Workflow Pending, a warning is displayed, saying: ‘This request is linked to a workflow that is still open’. This warning was already given when completing a request that had the status Workflow Pending.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.