Note Redactions Included in Audit Entries
When an account administrator or account owner deletes a note, this action is now visible in the audit trail for that record. It also shows up in the ‘Audit Entries’ section of the Settings console, which is available to people with the Auditor role or the Account Administrator role of the account.
The ‘Redacted by..’ message that replaces the contents of the redacted note is now a system message, meaning it is displayed in the language and time zone of the person who is logged in.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.