Note Redactions Included in Audit Entries
When an account administrator or account owner deletes a note, this action is now visible in the audit trail for that record. It also shows up in the ‘Audit Entries’ section of the Settings console, which is available to people with the Auditor role or the Account Administrator role of the account.

The ‘Redacted by..’ message that replaces the contents of the redacted note is now a system message, meaning it is displayed in the language and time zone of the person who is logged in.

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