A new trigger option has been added for automation rules on configuration items (CIs). ‘On source update’ triggers when the Source field of a configuration item is updated.
This can be useful when using discovery tools that provision assets to Xurrent. Often these discovery tools have site specific attributes: an asset discovered in a site in Munich will get another attribute than an asset discovered in Berlin. When the integration with the discovery tool includes the site attribute in the source of the discovered CI in Xurrent, it becomes possible for an automation rule to link this CI to the correct Xurrent site.
Given our site-based SLA coverage, this enables dynamic coverages. When someone with a laptop moves from Munich to Berlin, for example, their laptop is covered by the SLA for the Berlin Desktop Services and the request is automatically assigned to the correct local team.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.