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ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

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Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

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SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

Blog

Last Note by Requester Filter in Requests

September 20, 2022
Patrick Bakker
1 Min Read
Request Fulfilment
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When an end user adds a note to a request, it usually means that they asked for an update, or added important information to the request.  When a specialist is assigned to this request, or follows it using the Watchlist functionality, a notification is sent.  Especially in situations with large numbers of open requests, such updates can be missed, though.  To help specialists find requests where an end-user has not yet been answered, a filter has been added to the ‘Requests’ views: Last note by requester.

Filter last note

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