It is now possible to add internal custom fields to configuration items. Internal custom fields on configuration items are only visible to people with the Specialist role in the account in which the configuration item has been created or it was assigned to. A UI extension of category ‘Product’ can be made internal by setting it to data-internal in the HTML or by selecting the ‘Visible only to specialists, auditors, and account administrators of this account’ box when a UI extension is created as a Snippet.


Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
7 Min Read
June 13, 2025
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