Insights & updates from our experts
It is now possible to add internal custom fields to configuration items. Internal custom fields on configuration items are only visible to people with the Specialist role in the account in which the configuration item has been created or it was assigned to. A UI extension of category ‘Product’ can be made internal by setting it to data-internal in the HTML or by selecting the ‘Visible only to specialists, auditors, and account administrators of this account’ box when a UI extension is created as a Snippet.


How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.







.webp)
%20(1).webp)



.webp)














