It is now possible to add internal custom fields to configuration items. Internal custom fields on configuration items are only visible to people with the Specialist role in the account in which the configuration item has been created or it was assigned to. A UI extension of category ‘Product’ can be made internal by setting it to data-internal in the HTML or by selecting the ‘Visible only to specialists, auditors, and account administrators of this account’ box when a UI extension is created as a Snippet.


A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.

Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.

