When a service desk analyst enters some text in the Requester field of the Service Desk console, Xurrent suggests all person records that match all or part of this text in the following fields:
- Name
- Support ID
- Authentication ID
- Employee ID
- Organization
Now Xurrent checks the same fields for a match wherever a person record can be selected. This can be helpful, for example, when a project manager is selecting an assignee for a project task, or when a configuration manager selects the user of a configuration item.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.