Blog

Improved Selection of People

January 14, 2020
Carlyn Manly
1 Min Read

Table of contents

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When a service desk analyst enters some text in the Requester field of the Service Desk console, Xurrent suggests all person records that match all or part of this text in the following fields:

  • Name
  • Support ID
  • Authentication ID
  • Employee ID
  • Organization
Looking up a person using the Search box

Now Xurrent checks the same fields for a match wherever a person record can be selected.  This can be helpful, for example, when a project manager is selecting an assignee for a project task, or when a configuration manager selects the user of a configuration item.