Blog
User Field Renamed to Requester
Service desk analysts will notice that a small adjustment has been made in the Service Desk console. There, the User field has been renamed to โRequesterโ. In addition, the button has been relabeled to โNew Personโ and the header โRequests of Userโ now reads as โPreviously Submitted Requestsโ.

The objective of this minor change is to make the terminology more applicable to support domains other than IT, like for example HR, Finance, Legal and Facilities Management.