Service desk analysts will notice that a small adjustment has been made in the Service Desk console. There, the User field has been renamed to ‘Requester’. In addition, the button has been relabeled to ‘New Person’ and the header ‘Requests of User’ now reads as ‘Previously Submitted Requests’.
The objective of this minor change is to make the terminology more applicable to support domains other than IT, like for example HR, Finance, Legal and Facilities Management.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.