The Waiting until field is used to specify the date and time at which the status of a record is to be updated from ‘Waiting for…’ to ‘Assigned’. This field is available only when the Status field is set to ‘Waiting for…’. A ‘Waiting until’ filter has now been added to requests, tasks, and problems to help users find records that have the Waiting until field populated with any date.
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Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
7 Min Read
June 13, 2025
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