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ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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Helps service desk teams resolve issues faster.

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Resolve issues quickly with an AI-powered system that automates ticketing.

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Blog

Filter on Waiting Until

November 9, 2022
Patrick Bakker
1 Min Read
Request Fulfilment
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The Waiting until field is used to specify the date and time at which the status of a record is to be updated from ‘Waiting for…’ to ‘Assigned’.  This field is available only when the Status field is set to ‘Waiting for…’.  A ‘Waiting until’ filter has now been added to requests, tasks, and problems to help users find records that have the Waiting until field populated with any date.

Waiting until filter

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