In certain emergency situations it is important to be able to immediately contact the right person within an organization. That would be the case for incidents related to cybersecurity, for example. Compliancy directives such as NIS2 or CMMC, even aim to make it required for service management organizations to publish their emergency contact information. Xurrent now supports this by adding the ‘Emergency’ contact type to the Telephone and Email fields of the ‘Contact Details’ section in the Organization form.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.