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ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

Blog

Email Template Reset

November 4, 2022
Patrick Bakker
1 Min Read
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The Xurrent service automatically sends out email notifications to ensure that people are notified of updates in Xurrent that are important to them.  An email template is used for each of the different notifications that Xurrent generates.  These templates can be customized and translated as needed.

After an account designer or administrator updates an email template by changing the original subject or body, the original version is lost.  This is fine in most cases, but sometimes it would be nice to get the original template back.  This is now possible by pressing the Reset button that is now available when an email template is in Edit mode.

Reset button email template

Be sure to update any translation of a reset email template. These should be marked as ‘Missing’ in the translation section.

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