When someone performs a search in Xurrent Self Service, the search results may contain several services. For each service, Xurrent now also displays the support domain and service category.
The extra information is mainly intended to show which department the user can rely on to provide first line support for the service. It also helps to distinguish between services when the user is supported by multiple support domains that have given their services similar names.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
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