Short URLs are used to shorten the long URLs for end users to access specific knowledge articles or request templates, amongst many other uses. To make it immediately clear to a configuration manager or account designer not just to which type of item but to which specific item the short URLs in the view refer to, a new Description field has been added to it.
In the ‘Short URLs’ view the Description field replaced the URI field. The URI field is still available to add as a customized column, of course.
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Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
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June 13, 2025
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