Insights & updates from our experts
Short URLs are used to shorten the long URLs for end users to access specific knowledge articles or request templates, amongst many other uses. To make it immediately clear to a configuration manager or account designer not just to which type of item but to which specific item the short URLs in the view refer to, a new Description field has been added to it.

In the ‘Short URLs’ view the Description field replaced the URI field. The URI field is still available to add as a customized column, of course.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.







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