It is now possible to use automation rules to retrieve information from configuration items that are related to another configuration item (CI). This can be useful when maintenance tasks must be performed on a configuration item, and the managers of the support teams of related CIs must first give an approval, for example.
The following expressions can be used to retrieve related configuration items from type ‘Parent’ or ‘Child’.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.