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Access Related CIs with Automation Rules

December 14, 2022
Patrick Bakker
1 Min Read

It is now possible to use automation rules to retrieve information from configuration items that are related to another configuration item (CI). This can be useful when maintenance tasks must be performed on a configuration item, and the managers of the support teams of related CIs must first give an approval, for example.

The following expressions can be used to retrieve related configuration items from type β€˜Parent’ or β€˜Child’.

A computer screen showing two different types of text