StrataCom

About StrataCom

‍StrataCom is an IT Service Management consulting and professional services firm that has helped organizations improve service delivery through technology, process, and ITSM best practices since 1997. Our consultants bring extensive real-world experience implementing, optimizing, and supporting enterprise service management solutions across a wide range of industries.

Our approach goes beyond software implementation. We work with clients to understand their business requirements, existing processes, service management maturity, and long-term objectives, then configure technology around the way the organization needs to operate. Our goal is to deliver solutions that are practical, maintainable, and positioned to evolve with the organization over time.

How We Help Our Clients

‍As a Xurrent partner, StrataCom provides the consulting and technical expertise needed to successfully plan, implement, integrate, and optimize Xurrent. Our team works collaboratively with clients throughout the project, combining Xurrent platform expertise with decades of ITSM consulting experience and established service management practices.

Our professional services include:

• ITSM Transformation Initiatives
• ITSM and ESM strategy and assessments
• Xurrent implementation and configuration
• ITSM process design and optimization
• Data migration and platform modernization
• CMDB and asset management consulting
• Integration design and implementation
• Workflow and automation development
• Knowledge transfer and adoption support
• Post-implementation optimization
• Managed Services and ongoing platform support
• Beyond ITSM build out

Whether an organization is implementing Xurrent for the first time, replacing a legacy ITSM platform, or expanding service management beyond IT, StrataCom helps establish the processes, configuration, integrations, and internal knowledge needed to maximize the long-term value of the platform.

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Office Location

‍Address: 3523 45th Street South, Fargo, ND 58104
Headquarters Phone: 701-232-5697
Website: www.stratacominc.com

Sales Contact:
Laura Walker
Director of ITSM Advocacy
Office: 719-581-7699 Mobile: 701-306-7774
Email: lwalker@stratacominc.com