Hawa Experts

About us

Hawa Experts is a consulting firm specialized in transforming IT service operations through best-practice frameworks like ITIL, ISO standards, and cutting-edge ITSM/ESM tools. Based in Ecuador and operating across LATAM, we support organizations in optimizing their Service Desk, streamlining IT processes, and aligning operations with business strategy.

Services:

• ITSM/ESM Tool Implementation & Optimization
  Deployment, configuration, and continuous improvement of ITSM tools, with full process alignment (incidents, requests, changes, CMDB, service catalog, etc.).
• Process Consulting & Improvement Models
  Design and adoption of ITIL-based processes tailored to business needs, including SLA/XLA definition, service catalogs, incident management, service desk, change management, etc. Our improvement model help our customer to take advantage of the ITSM or ESM tool and the ITIL practices across the organization.
• IT Governance & Compliance Frameworks
  Implementation of governance models based on COBIT® and ISO standards to ensure strategic alignment, risk management, and regulatory compliance.
• Data Analytics & Decision Intelligence
  Development of dashboards and data models in Power BI for operational visibility, performance metrics, backlog aging, SLA compliance, customer satisfaction, and strategic KPIs.
• Training & Capability Building
  Delivery of custom training programs, certifications, and coaching in ITIL, ISO, COBIT, and tool usage to elevate internal team capabilities.
• Service Desk Modernization & AI Integration
  Redesign of service desk operations with automation, self-service portals, chatbot integration, AI-powered analytics, and experience-level design.

Our approach blends technical expertise, business vision, and human-centric transformation. We don’t just deploy tools—we empower teams, optimize processes, and ensure long-term value generation. Hawa Experts is your strategic partner to build resilient, agile, and high-performing service ecosystems.

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Office locations

Ecuador

Naciones Unidas E2-30, Quito, Ecuador

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Colombia

Carrera 12a #78-40, Bogotá, Colombia

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Sales contact: Carlos Regalado

Email: caregalado@hawa.expert

Tel: +593995019288

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