Records

The types of records listed below are the primary entities available within the Xurrent service to organize the activities concerning the delivery and support of your organization’s IT services.

Records Console

• Agile Board
• Agile Board Column
• Product Backlog
• Scrum Workspace
• Sprint
• Request
• Request Template
• Knowledge Article
• Knowledge Article Template
• Problem
• Release
• Workflow
• Task
• Workflow Template
• Task Template
• Project
• Project Task
• Project Baseline
• Project Baseline Phase
• Project Baseline Task
• Project Template
• Project Task Template
• Invoice
• Expense
• Shop Article
• Shop Order Line
• Service
• Service Instance
• Service Offering
• Service Level Agreement
• Affected SLA
• First Line Support Agreement
• Product
• Configuration Item
• Contract
• Reservation Offering
• Reservation
• Organization
• Team
• Skill Pool
• Person
• Site
• Risk

Analytics Console

• Dashboard

Settings Console

• Automation Rule
• App Offering
• App Instance
• Broadcast
• Calendar
• Certificate
• Custom Collection
• Custom Collection Element
• Custom View
• Effort Class
• Holiday
• Media File
• OAuth Application
• Out of Office Period
• PDF Design
• Product Category
• Project Category
• Project Risk Level
• Risk Severity
• SCIM User
• SCIM Group
• Service Category
• Self Service Design
• Short URL
• SLA Notification Scheme
• Survey
• Tag
• Time Allocation
• Time Entry
• Timesheet Settings
• Translation
• UI Extension
• Waiting for Customer Follow-Up
• Webhook
• Webhook Policy
• Workflow Type

Personal Settings

• Personal Access Tokens

An overview of these records can be obtained using the Records console and the Settings console.

Depending on the roles that are related to your Person record, one or more of these record types may not be accessible to you.

Click on a record type to obtain an overview of its purpose and usage guidelines.