Waiting for Customer Follow Up

Waiting for Customer Follow Ups can be used to notify users that a request has been in the status waiting for customer for a number of days.

Next to that it is possible to auto-complete these requests on the last notification.

A waiting for customer follow-up has up to 5 rules, each of which specifies a period in number of business days.

After creating a waiting for customer follow-up, link it to one or more service offerings to activate the notifications for specific SLAs.

The Waiting for Customer Follow Up Fields page provides field utilization guidelines for each field of the Waiting for Customer Follow Up form.