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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

  1. Help
  2. Projects & Workflows
  3. Project Management
  4. Project Baseline Task
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  1. Help
  2. Projects & Workflows
  3. Project Management
  4. Project Baseline Task
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Project Baseline Task

Project baseline tasks automatically capture snapshots of incomplete project tasks when new phases begin.

A project baseline task (or snapshot of a project task) gets generated for each task of a project that is not yet completed each time a new phase of the project starts. The generation of project baseline tasks is fully automated. None of the values of a project baseline task can be adjusted manually.

The Project Baseline Task Fields page provides a field utilization guideline for each field of the Project Baseline Task form.