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Insights and Updates: Navigating the Future of Service Management
MSP
Insights and Updates: Navigating the Future of Service Management

Customer vs team-focused SLA calculations for Managed Service Providers
Flexible SLA calculations now available in Xurrent, allowing organizations to choose between customer-focused or team-focused service level measurements for more accurate performance tracking.

From good to great: What to expect from a GREAT service management solution
Discover the 10 critical areas where service management is evolving from 'good to great,' including AI automation, security, and user experience. Learn how Xurrent's modern platform transforms ITSM with concrete examples of innovation.

The MSP customer retention challenge: Combating the 12% annual churn rate
Discover why MSPs need to protect their business with modern ITSM solutions. Learn how Xurrent's platform helps reduce the 12% customer churn rate through AI automation, incident management, and customer satisfaction tracking.