A new filter has been added to four task-related reports. The ‘Template team’ filter shows only those tasks that were assigned to a specific team, as defined in the task template. This filter can be useful for organizations that want to know which tasks were resolved by the team the tasks were initially assigned to, for example.
The reports for which this filter is available are:
- All Tasks
- Finished Tasks
- Registered Tasks
- Tasks by Template
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.