Insights & updates from our experts
The views that list the reservations have been simplified to make them just a little more intuitive for specialists. These views used to offer the following three state buttons in the upper right corner: Upcoming, Active and Past. The state buttons are now limited to just Open and Completed.

Now that these state buttons no longer consider the start and end dates of the reservations, it is easier to understand why certain reservations are included in the list when one of the two state buttons is selected. The Open button causes all the reservations to be listed, provided that their status is different from ‘Canceled’ or ‘Ended’. The Completed button provides an overview of all the reservations which status is ‘Canceled’ or ‘Ended’.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.





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