Thanks to one of our customers that uses Xurrent in Ireland, end users can now set their language preference to Irish (Gaeilge). This switches their Self Service interface to Irish.
This is also useful for the service desk. When a call comes in, the service desk analyst who picks up the call is able to see if the user wishes to be addressed in Irish.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
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