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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

Blog

Serve Your Irish Customers in Gaelic

April 14, 2015
Carlyn Manly
1 Min Read
Languages
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Thanks to one of our customers that uses Xurrent in Ireland, end users can now set their language preference to Irish (Gaeilge). This switches their Self Service interface to Irish.

This is also useful for the service desk. When a call comes in, the service desk analyst who picks up the call is able to see if the user wishes to be addressed in Irish.

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Most IT ops leaders have good data. The problem is the reporting structure built around it—here's how to fix that.

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It's not your tooling. It's not your engineers. It's the ten seconds before anyone picks up.

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