Insights & updates from our experts
To improve the usability of the audit trails a little further, the name of the record type is now included in the audit trail header. This is especially helpful when a user returns to a browser tab in which an audit trail is presented. The user may no longer remember for which record the audit trail was opened, so seeing the record type specified in the header will help the user make sense of the information in the browser tab.


How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.





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