A usability feature has been added to fields that allow a single record to be selected by entering a few characters that match the record’s name. These fields now immediately suggest up to 10 of your most recent selections. If the record that you are looking for is not included, then you can still enter a few characters of the record’s name to find it.
When there are fewer than 40 other options to choose from, these other options will be listed as well.
The idea behind this feature is that users, in their daily work, often select from a limited subset of the available records. Because Xurrent now proactively suggests these records, users will often be able to select a record without having to look it up.

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