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ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

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INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Unifiy IT, HR, Facilities, Finance, and more on a single, AI-powered service platform.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

AI-Powered Knowledge Management

Create, organize, and continuously improve your knowledge base to find the right answers with Sera AI.

Blog

Organization Reports

February 2, 2023
Patrick Bakker
1 Min Read
Reporting and Analytics
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Four new reports have been added to the ‘Reports’ section of the Analytics console. These reports provide overviews of the internal, external, and trusted organizations that are visible to the account the person is currently logged in to.

  • All Organizations: This report shows the number of organizations visible to the given account, including internal, external, and trusted organizations. By default, the report is filtered to only include enabled organizations.
  • Organizations by Business Unit: This report shows the number of internal organizations visible to the given account, grouped by business unit. By default, the report is filtered to only include enabled organizations.
  • Organizations by Region: This report shows the number of organizations visible to the given account, grouped by region. By default, the report is filtered to only include enabled organizations and organizations for which a region is defined.
  • Organizations by Type: This report shows the number of organizations visible to the given account, grouped by type (internal, external, or trusted). By default, the report is filtered to only include enabled organizations.
Organization reports

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