Open a New Request for an Asset
When a specialist is reviewing a Configuration Item (CI) record in Xurrent, there is now a quick way to open a new request for this CI. By clicking on the Actions button in the toolbar and selecting the ‘Relate to New Request’ option, a new request is opened.
The new request is already linked to the CI, as well as the service instance that the CI is a part of. This feature can be useful, for example, when a specialist is reviewing the information of a CI and discovers that its information is out of date.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.