End users will see a different icon for the request templates in their Self Service search results. The intent of the new icon is to signal more clearly that selecting a request template from the list of search results will open a new request.
The combination of the ‘Request’ icon (the call symbol) with the ‘Add’ icon (the plus sign) should make this a little more intuitive.
The same icon is now also used for request templates in the search results within the Service Desk console. That improves the usability a little for the service desk analysts as well.
A Letter From Our CEO: Our Path Forward
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.