Earlier this week the new text formatting features were released. You may have already noticed that the bar with the formatting options includes one extra option when you are working in a Note field. This extra option allows you to insert an image between the text.

Many users have indicated that they would like to be able to add screenshots and pictures inline, rather than as an attachment. That makes it possible for people to digest the textual information and the related graphics more quickly.
They also told us that it would be nice if they could drag and drop images into a Note field. Alright, that’s possible now also. But what users really seem to want, is the ability to paste images directly from their computer’s clipboard. So we have made that possible as well.
Give it a try to see if you like it. If you try it on your smartphone, you will find that you can take a picture when you press the ‘image’ icon in the formatting bar.

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