Blog

Improved Sorting of Suggested Options

June 18, 2019
Carlyn Manly
1 Min Read

When Xurrent presents a list of options for someone to choose from, it now handles special characters a little more elegantly. Xurrent recognizes, for example that an ΓΆ is similar to an o and that an Γ» is similar toΒ aΒ u.

The example below shows how the name Rene and RenΓ© now show up near each other when a user searches forΒ rene.

Sorting of names in Service Desk console