Insights & updates from our experts
The editor in which the code for the UI extensions is maintained has been improved.

This new editor provides several useful features, such as the line numbers that are displayed on its left side, the suggestions it offers when you type, the addition of a closing tag after an opening tag is added, etc. The most helpful feature is possibly the toggle in the upper right corner. It can be used to expand the editor to full screen. This code editor is also available for maintaining the CSS used to customize the styling of the account, self service, and the outbound email notifications.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.





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