Insights & updates from our experts
The Member filter has been added to the ‘My Team’s Inbox’ view. This makes it possible for someone who is a member of one or more teams to open the ‘My Team’s Inbox’ view and filter it on one or more specific members.


The Inbox console has been improved in another subtle way. This concerns the Team filter that was already available.
The Team filter option is no longer offered to people who belong to only one team. For them, this filter provided only a single option. Not providing this filter option makes the list of filters a little shorter for these people, thus making it easier to find the filter they are looking for.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.





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