The Member filter has been added to the ‘My Team’s Inbox’ view. This makes it possible for someone who is a member of one or more teams to open the ‘My Team’s Inbox’ view and filter it on one or more specific members.
The Inbox console has been improved in another subtle way. This concerns the Team filter that was already available.
The Team filter option is no longer offered to people who belong to only one team. For them, this filter provided only a single option. Not providing this filter option makes the list of filters a little shorter for these people, thus making it easier to find the filter they are looking for.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.