You probably noticed that each note is now accompanied by the picture of its author. That allows users to find the notes of a specific person more quickly.
But did you already see the little icons in the header of some notes?
You may encounter the following two icons from time to time:
an envelope indicates that the note was added via email
this symbol means that the note was added automatically by Xurrent
These icons add a little extra context to help tell the story of a request.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
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