The ability to add keywords to request templates, knowledge articles and services makes it possible to help users find a record when they search for it using words that are not included in any of the record’s text fields.
What’s new is that Xurrent now automatically removes any duplicate words from the Keywords field. This new feature ensures that people do not accidentally add keywords that were already entered before. Without duplicates, the Keywords field is easier to maintain and the translation effort for translators is minimized.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.